Legal notice



1. Mandatory Product-Level Safety Warnings
Under the Consumer Product Safety Improvement Act (CPSIA), We sell some toys and games meant for children aged 12 and under, so we are legally required to display specific cautionary statements on the online product page before the consumer purchases the item. 
  • Choking Hazard Disclosures: If an item contains small parts, marbles, or small balls, the product page will clearly show the CPSC choking hazard warning (e.g., "WARNING: CHOKING HAZARD—Small parts. Not for children under 3 yrs."). 
  • Age Grading: We will state the manufacturer-recommended age minimums clearly on the product detail pages. 
  • Plush & Fabric Warnings: We sell some plush items so we ensure our terms or descriptions note adherence to U.S. textile flammability and stuffing cleanliness disclosures (such as registration numbers or law tags if manufacturing).
2. Specialized Legal Policies
  • Privacy Policy with COPPA & State-Level Disclosures:
    • COPPA Compliance: Since we sell toys, plush, and games, our site might attract minors. Our site is intended for users 18+ (or parents buying for kids) and we do not knowingly collect data from children under 13.
    • State Regulations: Customers data and information is not sold. If there is an item sold to a customer that is arriving to them from another company, the customers information is only shared to that business for the sole purpose of shipping that product to them.
  • Terms of Service (ToS) with Liability Waivers:
    • Age Restraints: Purchases must be made by adults 18 years or older.
    • Collectible & Vintage Disclaimer: For collectibles, our company will include an "as-is" or grading disclaimer. The packaging condition variations (e.g., minor box creases) do not constitute a defective product.

  • Shipping, Return, and Refund Policy:
    • The FTC requires transparent fulfillment disclosures. State your precise processing timelines, shipping restrictions, and return windows.
    • If collectibles are final sale or subject to restocking fees, this must be explicitly noted prior to checkout to stand up legally.
3. Safety Certifications & "Behind the Scenes" Legal Compliance
While not a public-facing website notice, you are legally required to have a Children’s Product Certificate (CPC) for every toy, game, or plush item meant for children 12 and under. [1, 2]
  • The Law: The CPC proves the product was third-party tested by a CPSC-accepted laboratory for lead, phthalates, and physical safety constraints. [1, 2]
  • Storefront Application: If you act as the importer or manufacturer, you must be ready to provide this certificate to the CPSC or platforms like Amazon upon request. Many brands keep a "Compliance" or "Safety" page in their footer to host these documents or outline their product testing pipeline for brand transparency.
processing and delivery timelines before a customer pays. [1, 2]
  • Split-Fulfillment Notice: Clearly state that orders containing multiple items may ship in separate packages and arrive at different times because you utilize multiple fulfillment centers across the U.S.. [1]
  • Distinct Delivery Timelines: Do not write a single blanket shipping window for the whole site. Use Shopify product tags or profiles to clearly state on the product page or at checkout if an item takes longer to process (e.g., "Ships within 24 hours from our warehouse" vs. "Ships within 3–5 business days via our partner network").
2. Terms of Service (ToS)
Your Terms of Service protect your business from the unique liabilities that come with third-party fulfillment.
  • Third-Party Supplier Clause: Explicitly state that some items are fulfilled by third-party domestic businesses. Include a clause clarifying that while products are shipped directly from suppliers, your storefront remains the sole point of contact for customer service, tracking, or order issues. [1, 2]
  • Inventory Availability Disclaimer: Our business is granted the right to cancel an order and issue a full refund if any product unexpectedly runs out of stock. 
  • Product Representation (Collectibles/Toys): Packaging variations, minor box creases, or paint differences are standard in commercial manufacturing (such as Funko or Hasbro figures) and do not qualify as "defective items" unless the structural integrity of the toy itself is compromised.
3. Return & Refund Policy
  • Unified Return Point: Customers need to contact Darlenes Gifts From the Heart, LLC first before attempting to send any products back to us by going to the contact us page on this website and filling out the form to submit to us. Once your message is received we will send you back further instructions needed for returns.
  • Restocking Fees and Conditions: Since collectibles lose value if opened, "Items must be returned unopened, in original factory-sealed packaging."  The return shipping cost is the respon.

    4. Privacy Policy (Third-Party Data Sharing)

    • Data Sharing Disclosures: Customer names, shipping addresses, and phone numbers are shared with trusted third-party fulfillment partners solely for the purpose of order delivery for items that are not directly shipped from our business location.
      • No Marketing Clause: These partners are legally restricted from using your customers' data for any marketing or analytical purpose outside of fulfilling that specific order.